Question 1

What is the Coach Platform?

Accepted Answer

The Coach Platform is our new animation software that allows coaches to create their own sessions, match preparation and analysis. You can access the demo at www.thecoachplatform.com and get a feel for becoming your own designer.

Question 2

Can I still access the original Touchtight site?

Accepted Answer

As an original member at touchtight.com, you can still access your login by clicking the 'Sign Up' button and then at the bottom of the popup you will see a 'Legacy Touchtight User' Login, click here to proceed. If you are Level 4 or 5 touchtight member, you will have full access to app.touchtight.com, which is our web and mobile app where all of our latest coaching content is added. If you do not have your login for this, please contact us here using the chat, or email us at coaching@touchtight.com.

Question 3

Can I download videos here?

Accepted Answer

Our free videos here are not downloadable, but you can request to download videos at our premium site app.touchtight.com. You can also create your own videos at thecoachplatform.com where you can download and share as you wish with fellow coaches and players.

Question 4

What do I get for the Lifetime Membership?

Accepted Answer

In a few words, 'Everything for Life'.. well at least the Lifetime of the software and anybody that knows us well will tell you 'we ain't going nowhere'!  We have added a pro rata refund for Lifetime members over 5 years, so if anything were to happen within this period of service, we would refund the remainder. For example, you pay £495, site goes down after 3 years (it won't!), we would then refund you close to £200 it's that simple.

Question 5

Do you offer Club Memberships?

Accepted Answer

This has become a more popular request recently and the answer is Yes! You can contact us at support@touchtight.com and we can discuss the packages that are available for your club.

Question 6

Do you have any discount codes available?

Accepted Answer

We do occasionally have discount codes available for different packages and will notify you of these by email. These may also be shown here on the site when they are released, so you don't miss out on these.

Question 7

How can I cancel my membership?

Accepted Answer

On The Coach Platform and The Engine Room you can cancel your membership right there. If you are a legacy touchtight user, you can cancel your membership by using the chat feature here and we will process this cancellation for you.

Question 8

How do I get access to both platforms?

Accepted Answer

You can get access to The Coach Platform and The Engine Room, with our 'Coach Bundle'. You can purchase this at app.touchtight.com for £99 a year. This saves you £15 across each platform and allows you to watch all videos, download plans and create, download and share your own video content. On sign up you can access all videos immediately and we will manually set you up at 'The Coach Platform' within 24 hours. Make sure to add support@touchtight.com and coaching@touchtight.com to your contacts so any emails do not fall into spam.

Question 9

What are your plans for the future and how can I be part of this project?

Accepted Answer

The future is bright! Coach education is being transformed and we realise football associations are looking for different ways to engage and motivate coaches. We feel we are ahead here and able to disrupt the norm by providing the opportunity for coaches to find any session they need and now create your own. We are very receptive and as a member you will know, that if there is a new feature coaches have asked for, it is on our list of things to do. Feel free to send your ideas into support@touchtight.com and we will get back to you as quick as we can.

Question 10

What is the Engine Room?

Accepted Answer

The Engine Room is our Premium video base where we have over 500 animated coaching sessions, which is growing each week. You can access this by heading over to app.touchtight.com and use the filters to find coaching videos and session plans that are specific for your groups.

Question 11

What do I get access to as a Free User?

Accepted Answer

We are publishing an initial catalogue of 30 videos that you can access here for free. This includes detailed explanation of key coaching points, progressions and coach and player questions that can be printed off for later use. We also adding an extra layer of audio support for each session to go into more detail on how you can take this forward further with your groups.

Question 12

Where can I watch all Touchtight videos?

Accepted Answer

You can see all of the videos at app.touchtight.com as a Premium Member.

Question 13

Is the original 'Creator' Session Planner still available?

Accepted Answer

Yes! If you an original Session Planner, or Touchtight Level 4 or Engine Room member, you still have access to '10 - The Creator'. This allows you to build your own sessions and export as PDF's plans easily. We will be gradually adding this session planner functionality into our animated software, so stay tuned for developments here.

Question 14

Do you still offer a Monthly Membership?

Accepted Answer

Yes we do offer a monthly membership, alongside a 3 and 6 month term at app.touchtight.com. The Coach Platform has an annual or lifetime term only.

Question 15

Can I download the mobile app on IOS?

Accepted Answer

Yes! The Touchtight Coaching App is available on both IOS and Android for mobile and tablet. All app users will have complete access to the web version at app.touchtight.com and vice versa.

Question 16

Can I pay for the Lifetime Membership on a payment plan?

Accepted Answer

We do offer payment plans for our Lifetime Membership,  you will however need to contact us at support@touchtight.com to discuss your requirements and possible terms.

Question 17

Do you have a single sign on for all platforms?

Accepted Answer

Right now, we do not unfortunately. Our developers are working closely to integrate everything into a single platform via API, but for now you will need to use a separate username and password for each. if you don't want to use the same login details across each site LastPass is a great solution, saving you time searching for usernames and passwords.. nothing worse!

Question 18

How often is new content published on the site?

Accepted Answer

Our aim is to create a new premium video every single day. There may be times when we have to focus our attention on development and testing, but this is our target. We will be looking to add at least one new piece of free content each week to the course library here at touchtight.com as well.

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